Two years ago, our comprehensive audit on USPS’s package delivery scanning process in city delivery operations found carriers were sometimes making improper “stop-the-clock” scans at a location other than the designated delivery location (house, business, apartment building). Anyone tracking a package would see that delivery was made or attempted. This scan “stops the clock,” indicating USPS has met its delivery commitment. We flagged this activity in a recent Management Alert.Ĭarriers are supposed to scan a package at the delivery location after either delivering or attempting to deliver the package. Our recent audit work found employees were sometimes improperly scanning packages at the post office rather than at the point of delivery and not following scanning policies. Yet we continue to find shortcomings in this area.
Postal Service scanning information be accurate.
“Real-time tracking” often tops lists of consumers’ preferred features. So if your drop box doesn’t have Saturday pickup, as long as you drop it in before the pick-up on Monday, you should be good.Īt first I was asking if this is okay to post about, or if it is breaking the rules too much, but another part of their FAQ deals with this much more laxly, which makes me feel better about this.Package visibility is important to consumers, as many ecommerce surveys indicate. Now, I’m not saying you should do this, but it appears that if your drop box does not pick up until Monday at 10am, Rent the Runway won’t expect it to be scanned until Monday at 10am. As long as it’s returned on that Saturday and scanned on the next business day you won’t receive a late fee. Please still return your order on that day so that it may be scanned the next business day. We certainly understand that some UPS locations do not pick up on Saturdays. I found this instruction on the website: My UPS store/drop box does not pick up ground packages on Saturday. I panicked, thinking this would make my dress two days late and pulled up the Rent the Runway website. As I dropped my dress into the UPS box near my house, I noticed a sign on it: My Rent the Runway dress was due to be returned at noon on a Saturday. ( For information on what Rent the Runway is and on renting designer dresses for travel, click here.) When returning my last Rent the Runway outfit, I realized I could have made a costly mistake.
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